Features of Digital Care
As a client you will be given access to your records via the app ( online portal), which the office team will be able to support you with. At Alcester Home Care, we are passionate about fulfilling our commitments to transparency and ensuring that both you and your loved ones feel confident and reassured. The access can be given to Next of Kin and Health care Professionals to remotely access:
(please note: access for anyone other than yourself and your care team will only be given upon your request and after we have received your consent)
Important documents such as your care plan and emergency contact information
The visit schedule and who is due to attend
The details of past and future visits
The activities which have been completed and if any activities have not been completed, including notes to explain why
Daily care records and notes made during the visits
Why do we use Digital Care ?
At Alcester Home Care, we're committed to supporting everyone through life's journeys. Your well being and peace of mind are fundamental importance to us, and by using Digital Care, we are able to provide both you and your loved ones with transparency and consistency.
Digital Care will enable us to improve communication between your carer and the office support team by sharing information as a live feed. Having this live screen in the office will enable the office support team to monitor visits in real time and respond faster to any issues, missed visits, or alerts raised by your carer.
Your safety is our absolute priority and switching to this paperless system is another way that we are helping to increase security over your information, and adding another measure to comply with the Data Protection Act.
The Digital Care system allows our carer to record notes more efficiently rather than writing them out by hand, which will enable them to spend more quality time with you.
We're always looking for more ways to reduce our impact on the environment and switching to the Digital Care System will also help us to reduce the amount of paper we use.
What are the benefits to your next of kin?
Remote access- you can view records through the app on your smartphone or online portal (provided you have formal consent)
Transparency- you can view completed visits and the notes made by your loved one's carer
Able to view notes, tasks completed, medication records
Peace of mind knowing your loved one is receiving completely bespoke heartfelt care
What are the benefits for your care team?
Carers have access to important information before a care visit begins (e.g. access details, latest updates to care plans or medications) to provide responsive, bespoke care
Carers can focus on delivering a more personalised service with the most up-to-date information to hand
Improved communication- digital information appears in a live feed, which enable your branch manager to monitor the care being delivered, respond efficiently to alerts or concerns logged on the system
Carers can share the scheduled time of their next visit and who is due to attend with their client
Improved punctuality carers can see directions and the estimated travel time to their next visit
Alerts can be raised easily to the office support team, efficiently and securely
Less time on audit and compliance, more time on ensuring every client receives the highest standards of care