Why choose Care at home

For many people, it is important to stay at home in their own surrounding and near to family and friends. Remaining independent may be very important to you but can mean you need a little extra help.

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Help at home

Having a carer come to visit you in your home can make a huge difference to your life, especially if you have difficulty walking or getting around. It can help you stay living independently in your own home.

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Companionship visits

 We can arrange one of our friendly care assistants to visit at regular times, or whenever they are needed. They will become a recognised, welcome face who gives you or your loved one quality time and can offer an understanding and interesting conversation.

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Overnight Support

If your care requirements have led you to consider nursing homes or assisted living facilities then an overnight carer enables you to remain independent, avoiding the routines and restrictions which can come with a care home. Having a care worker available through the night, also provides the reassurance you need to get a good night’s sleep.

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Dementia Support

Dementia can be distressing for the person and also for their loved ones. Changes of routine or living arrangements can trigger stress and anxiety. As technology advances more families are now looking to look after their relatives in their own home and Alcester Home Care can help.

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HELP AT HOME

Help at Home from a Carer

Having a carer come to visit you in your home can make a huge difference to your life, especially if you have difficulty walking or getting around.

Our service can help you stay living independently in your own home.

This type of care is known as home care  or sometimes home help.

Here at Alcester Home Care the support we can offer is very flexible.

 

You might need a carer for only half an hour a week or for several hours a day. You might even need 24 hour care, we are here to help.

It can be temporary – for example for a few weeks while you recover from an illness. Or it can be long term.

You might also consider home adaptations,  household gadgets or equipment to make life easier.

Our Directors
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Dr Andrew Wallis

My name is Andrew Wallis, I have been a doctor since 1991, and have worked in Alcester as a GP since 1999.

In that time, I have seen many changes in the way the NHS looks after people, but I can also see that what people want from their carers has not changed.

We all want to be cared for by someone who genuinely cares about us, cares about how we feel and who listens to us. Some who has our best interests at heart.

Our homes are where we feel safest and we all want to stay in them for as long as we possibly can.

Too often I have seen people forced to leave their own homes and go into residential care because the care they needed just wasn't available for them.

That’s why I have helped to create this home care agency, because I think we owe it to you to do better, and to keep you in your own home, and independent for longer.

I think we offer something special, something other agencies just don’t cater for.

Why not call us, and let us see how we can help you, or your loved ones?

Sister Terri-Anne Thompson

Hi my name is Terri-Anne Thomson and I’m an experienced Nurse Practitioner, of 17 years, working within a local GP surgery and have a passion for providing high quality, effective personal care to all of my patients. I specialise in minor illness, triage, long term medical care, medicines management and respiratory care.

The provision of NHS care is changing; we are becoming more dependent on community based social and healthcare providers. Through Alcester Home Care I hope to be able to provide a single point of access for all possible social, personal and healthcare requirements an individual and their families may have, and to provide this support to the highest possible standard.

From a personal point, I have been on the side of the family member in need of help, depending on the care provider for support and guidance. At times we felt alone and unsure how to co-ordinate all of our needs and whom to ask for help. I hope to be able to support the families to assess, predict and react quickly to changing needs, adjusting and most importantly co-ordinating personalised packages of care.

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Tom Wallis

I've worked in the NHS as a business manager and business partner since 2014, but I've been involved with NHS primary care since 2012.
 

I want to build on this NHS experience to make the care of people in their own homes as good as it can be. I believe that by selecting good caring people to work with and then investing in them, investing in their on going training and development I can make a real difference to the care people receive.

I hope I can help you to select the best care to meet the care needs of your family and friends, by navigating the financial world that lies in front of us all to ensure you get the benefits and entitlements you deserve.

Image by Olia Gozha

Reassurance for you and your loved ones- our five-star reviews

With our experienced team and five-star reviews, we've got the knowledge , experience and compassion to give you peace of mind and reassurance. 

We believe in transparency, please take time to look at all our reviews we have received.

Alcester Home Care started in 2017. The Directors started the care service as they wanted to make a difference to peoples lives and promote joined up working between health care and social care. We've developed our team and our services to provide heartfelt care and bespoke support across Warwickshire and Worcestershire. 

ALCESTER HOME CARE - DIGITAL CARE

Features of Digital Care

As a client you will be given access to your records via the app ( online portal), which the office team will be able to support you with. At Alcester Home Care, we are passionate about fulfilling our commitments to transparency and ensuring that both you and your loved ones feel confident and reassured. The access can be given to Next of Kin and Health care Professionals to remotely access:

Important documents such as your care plan and emergency contact information 

The visit schedule and who is due to attend

The details of past and future visits

The activities which have been completed and if any activities have not been completed, including notes to explain why

Daily care records and notes made during the visits 

(please note: access for anyone other than yourself and your care team will only be given upon your request and after we have received your consent)

What information will be stored on the app and is it safe?

Your Personal Care Plan, medication records, day-to-day care records, medical information and emergency contacts.

The app will store information as encrypted data which makes it incredibly safe.

The app requires the user to identify themselves and input a password before they will be able to access it. This enables us to control who is able to access the confidential records. 

What are the benefits to your next of kin?

Remote access- you can view records through the app on your smartphone or online portal (provided you have formal consent)

Transparency- you can view completed visits and the notes made by your loved one's carer

Able to view notes, tasks completed, medication records

Peace of mind knowing your loved one is receiving completely bespoke heartfelt care

Why do we use Digital Care

At Alcester Home Care, we're committed to supporting everyone through life's journeys. Your well being and peace of mind are fundamental importance to us, and by using Digital Care, we are able to provide both you and your loved ones with transparency and consistency. 

Digital Care will enable us to improve communication between your carer and the office support team by sharing information as a live feed. Having this live screen in the office will enable the office support team to monitor visits in real time and respond faster to any issues, missed visits, or alerts raised by your carer.

Your safety is our absolute priority and switching to this paperless system is another way that we are helping to increase security over your information, and adding another measure to comply with the Data Protection Act. 

The Digital Care system allows our carer to record notes more efficiently rather than writing them out by hand, which will enable them to spend more quality time with you.

We're always looking for more ways to reduce our impact on the environment and switching to the Digital Care System will also help us to reduce the amount of paper we use. 

What are the benefits for our clients?

Being able to update care plans and address alerts from a live feed enables your care team to tailor your care as much as you need without delay of transferring paper records

Increased security over your confidential information

Improved communication between you and your care team

Live feed enable your branch manager and care coordinator to monitor your care and respond raster to any alerts

You'll be able to ask you carers when to expect your next visit and who is due to attend (as they will have this information on their app)

You will have peace of mind knowing that late visits are being monitored by your branch manger and care coordinator 

What are the benefits for your care team?

Carers have access to important information before a care visit begins (e.g. access details, latest updates to care plans or medications) to provide responsive, bespoke care

Carers can focus on delivering a more personalised service with the most up-to-date information to hand

Improved communication- digital information appears in a live feed, which enable your branch manager to monitor the care being delivered, respond efficiently to alerts or concerns logged on the system

Carers can share the scheduled time of their next visit and who is due to attend with their client

Improved punctuality carers can see directions and the estimated travel time to their next visit

Alerts can be raised easily to the office support team, efficiently and securely

Less time on audit and compliance, more time on ensuring every client receives the highest standards of care 

Alcester Home Care Agency Ltd

 

CQC overall rating

9th February 2019

Frequently Asked Questions - FAQs

Who employs the staff?

All our carers are employed directly by Alcester Home Care which allows us to constantly monitor the quality of the service provided and ensures that we deliver on the Greenway Homecare ethos.

Are your staff insured?

All our staff are employed directly by Alcester Home Care and we provide comprehensive insurance as a matter of course.

Do you provide continuity of care?

Alcester Home Care's ethos  is to go back to the more traditional way of providing care for our loved ones. One way of achieving this is by ensuring the promotion of a friendly rapport between client and carer. We will also never provide a carer without first being introduced to the client by the client’s main carer.

What happens if my carer is absent?

By going back to the traditional ways of providing care, this simply means no missed calls, attending on time (15 minutes either way of the allocated time, is in our terms and conditions and a copy can be obtained by contacting us on 01789 765468 or email us at office@alcesterhomecareagency.co.uk) and an hour means an hour. If a carer goes absent we will cover the call and keep you advised at all times.

Can they cook?

At Alcester Home Care we believe whatever we can do to make our clients lives less stressful and provide them with as much independence as they choose is only beneficial to the clients well being. If cooking is part of your care plan, we will cook meals. We will discuss your dietary needs and likes and dislikes at the initial assessment and this is written into your care plan. Our carers have been known to even provide clients with home baked goodies.

Will they clean my house?

Our principal concern is the clients needs and wishes, so if the client has a need for light domestic cleaning then we will undertake those duties as part of your care plan.

What training do you give your staff?

Alcester Home Care's success is by no means accidental. It is through our commitment to providing an environment that ensures every member of the Alcester Home Care team is trained to the highest standards that far exceeds the minimum requirement. It is through this commitment that we deliver in-depth training programmes and are constantly reviewing our training requirements.

What if I don't get on with the carer?

Alcester Home Care's ethos is to go back to the more traditional way of providing care for our loved ones. One way of achieving this is to ensure regular carers, this in turns helps promote a friendly rapport between client and carer. Obviously, this can only be achieved if the client is happy with the carer. If for any reason the client is not happy we will find a suitable replacement.

Is there a fee for the initial assessment?

We provide all our assessments free with no obligation or pressure. We do not employ sales people. Our registered Manager will visit you at your home, in hospital or a residential home to discuss your needs.

Do you have a minimum number of visits?

Our principal concerns are the client’s needs and wishes which is discussed at the initial assessment. If you require only one call a month or to provide you with assistance for attending appointments then we are more then pleased to provide that care as and when needed.

Are all carers checked and references taken?

We have a statutory obligation to undertake a criminal record search on all our carers. In addition, we also undertake a POVA search and take at least three references.

Are the services regulated?

We are a registered provider with the Care Quality Commission (CQC). We are inspected on a regular basis and the reports are available on the CQC website. Our most recent report is available here.

Do you have a minimum number of visits?

Our principal concerns are the client’s needs and wishes which is discussed at the initial assessment. If you require only one call a month or to provide you with assistance for attending appointments then we are more then pleased to provide that care as and when needed.

Are all carers checked and references taken?

We have a statutory obligation to undertake a criminal record search on all our carers. In addition, we also undertake a POVA search and take at least three references.

Are the services regulated?

We are a registered provider with the Care Quality Commission (CQC). We are inspected on a regular basis and the reports are available on the CQC website. Our most recent report is available here.

Who employs the staff?

All our carers are employed directly by Alcester Home Care which allows us to constantly monitor the quality of the service provided and ensures that we deliver on the Greenway Homecare ethos.

Are your staff insured?

All our staff are employed directly by Alcester Home Care and we provide comprehensive insurance as a matter of course.

Do you provide continuity of care?

Alcester Home Care's ethos  is to go back to the more traditional way of providing care for our loved ones. One way of achieving this is by ensuring the promotion of a friendly rapport between client and carer. We will also never provide a carer without first being introduced to the client by the client’s main carer.

What happens if my carer is absent?

By going back to the traditional ways of providing care, this simply means no missed calls, attending on time (15 minutes either way of the allocated time, is in our terms and conditions and a copy can be obtained by contacting us on 01789 765468 or email us at office@alcesterhomecareagency.co.uk) and an hour means an hour. If a carer goes absent we will cover the call and keep you advised at all times.

Can they cook?

At Alcester Home Care we believe whatever we can do to make our clients lives less stressful and provide them with as much independence as they choose is only beneficial to the clients well being. If cooking is part of your care plan, we will cook meals. We will discuss your dietary needs and likes and dislikes at the initial assessment and this is written into your care plan. Our carers have been known to even provide clients with home baked goodies.

Will they clean my house?

Our principal concern is the clients needs and wishes, so if the client has a need for light domestic cleaning then we will undertake those duties as part of your care plan.

What training do you give your staff?

Alcester Home Care's success is by no means accidental. It is through our commitment to providing an environment that ensures every member of the Alcester Home Care team is trained to the highest standards that far exceeds the minimum requirement. It is through this commitment that we deliver in-depth training programmes and are constantly reviewing our training requirements.

What if I don't get on with the carer?

Alcester Home Care's ethos is to go back to the more traditional way of providing care for our loved ones. One way of achieving this is to ensure regular carers, this in turns helps promote a friendly rapport between client and carer. Obviously, this can only be achieved if the client is happy with the carer. If for any reason the client is not happy we will find a suitable replacement.

Is there a fee for the initial assessment?

We provide all our assessments free with no obligation or pressure. We do not employ sales people. Our registered Manager will visit you at your home, in hospital or a residential home to discuss your needs.